Order return

To start your return, please enter the order number provided to you at the time of purchase and in your confirmation email, and the email address you provided during your purchase.

Common Return Questions

What items are returnable?

  • Within 7 days of receipt of your shipment
  • In original condition
  • Unused and Unwashed
  • In the original packaging

 

What items are non-refundable?

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 7 days after delivery, or where the return does not reach us within 15 days of initiating the return request (in case of self-ship returns).
  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
  • Products where the product details page explicitly states “Final Sale”. We recommend you read the product-specific return policy on each product’s page on our website.

 

Are there any charges for returns?

  • If you choose Home Artisan-provided reverse pick-up service, a nominal restocking fee of Rs. 100 per product will be deducted from the total refund amount.

 

How do I return?

  • Enter your order number and email address in the fields above and click Start a Return
  • Follow the screen instructions, select the items you want to return, and submit your return request.
  • If your location is eligible for a reverse pick-up, our courier partner will provide you with a date and time for the pick-up. Otherwise, please arrange for the product to be shipped to us at J-54 Ashok Vihar Phase-1 New Delhi – 110052.
  • Once your return is received, our operations team will inspect each product and approve the refund. Please allow 2-4 days for the processing of returns.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days. For cash-on-delivery orders, you will receive a cheque/online bank transfer for the refundable amount.

Still have questions? Email us at hello@homeartisan.in with your full name, order number and we will get back to you shortly.